Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Reply Warranty

  • Our team of professionals will try their best to reply to your assistance inquiries within about 1 hour. If, however, the issue you have experienced demands some help from our Admin =Dept,= we are going to send the ticket to the administrator on duty and will submit a reply to tell you.

  • Top quality support service
  • Top–class Technical Support Service

  • Our customer assistance Department will be on shift for you round the clock to to respond to all support request tickets that you send. We offer client support for the applications that are pre–installed on your machine. These include our in–house produced Site Control Panel, the selected OS plus the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • An extensive and frequently updated articles base is incorporated into our custom–built Site Control Panel. It provides quick tips on how to execute all the general site control duties. The Help area provides thorough how–to articles and reviews and step by step video courses. You can reach the Help area by pressing the Help or Video buttons in the upper right corner of each Control Panel section.