Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Site Control Panel you can find a comprehensive Help section offering lots of instructional articles and commonly asked questions. They are contributed by our support team of qualified technicians. Just fill in your question and our clever system will offer you the most suitable answer.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a collection of instructional video tutorials that detailedly show how to resolve a common problem connected with your cloud hosting account. You can find the tutorials in the Help Center.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 technical support service and come with a 60–minute response time guarantee. Our expert techs will be at your disposal 24 hours a day and will settle any issue that you may possibly run into within maximum one hour after the helpdesk ticket submission. In most cases, a response will be given to you within 20 minutes.