Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a one–hour response time warranty for any support ticket or e–mail that you send to the customer care team. We will speedily respond to all the typical questions and forward right away the matter to our admins if any additional assistance is needed. If you order our Administration Services package, we’ll complete any of the included services at a time that has been agreed upon in advance.
A Top–Notch Help Desk Support Service
- We’ll be available to you 24/7 to reply to any inquiries that you may have connected to our Site Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated server. If you also need assistance handling server management procedures, you can have a glance at our Administration Services package, which includes backup storage space, weekly Operating System updates, server monitoring and restarting procedures, plus software installation and problem troubleshooting services.
A User–Friendly Help Section
We have equipped our Site Control Panel with a comprehensive knowledge base, which includes detailed explanations of all its features and functionalities. Additionally, we have filmed in–depth video tutorials that will further show you how to carry out a particular action or solve a frequently experienced issue. All the educational articles and the tutorial videos are readily reachable from each section of the Site Control Panel via the Help and Videos buttons situated in the upper right corner.