Phone Support in Cloud Hosting
We believe that being able to consult with a live consultant is very important, that's why we have three support lines all around the world (Australia, USA and UK) and you're able to get in touch with us over the phone for 14 hours every day. If you consider acquiring one of our cloud hosting, for instance, you can call us and learn more about our solutions before placing your order in order to make sure that we match all system requirements for your web sites. After your purchase, you can contact us about any sales and / or billing troubles you may experience, or get any general or basic tech info that you need. We have aimed to find the balance between phone and ticket support, so for solely technical matters you have to use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours daily as a part of the support services for every single semi-dedicated server package that we provide. Since some issues are more complex and time-consuming, you'll have to open a ticket in case you experience such a problem, but for all the general, billing or small-scale tech issues you can always phone us and we will help you quickly so as to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our high-tech cloud platform or you'll be able to get any other general info on our semi-dedicated services. We have local numbers in the United States of America, Great Britain and Australia as well as an international number, so you are able to call the one that is nearer to your location.