If you’ve got a website, a problem may always show up and it does not necessarily have to be connected to the hosting service. For instance, something can go wrong when you bring a web-based app up to date or some critical data may be modified or deleted incidentally. No matter what the nature of the problem is, you’ll have to get in touch with the respective client support staff and request them to restore a backup or to assist you in fixing the problem that you’re experiencing. How fast they’ll do that will determine the time that your sites will be unavailable. For some websites such as community web portals or e-stores, a regular outage period too often equals losing clients and cash. This is why, it is very important to use the services of a company that provides not only a good client support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any tech support ticket that you post or any email that you send is just one hour, even if you contact us during weekends and national holidays. Whatever the essence of your problem or query may be, we will lend a hand instantaneously and will provide you with the required information to fix any problem with your websites. The actual response time commonly doesn’t exceed fifteen to twenty minutes, so you can just forget about waiting for hours and hours on end to get a problem resolved or what is even worse – waiting around a whole day only to get a reply that more information is required while nothing’s resolved. We’ll assist you in no time simply because we realize just how valuable time can be in the dynamic electronic age. The one-hour response guarantee is valid for any billing or technical inquiry that you may have concerning our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a technical support ticket via your web hosting Control Panel or send an email concerning your semi-dedicated server, you will get a reply within no more than 60 minutes. You can get in touch with us at any time with regards to technical, general or billing issues and given the fact that we are available to you 24 hours a day, you will invariably get assistance without delay. Depending on the specific issue or question, we’ll supply you with more information, solve the obstacle if it’s been caused by something within our reach or instruct you on what to do on your end in case you have to tweak a specific setting for a web-based application that we can’t access. You can forget about waiting around for an entire day for each answer. The fact is, in most cases we answer tickets and emails within 20 to 25 minutes max.