A live chat is a real-time method of communication between a web hosting provider's support team and its clients. It's an efficient method to get some info about the web hosting services or have some issue resolved as you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower chance of mistakes when you exchange data like usernames or domain names, the faster response time as the communication is live and the fact that you don't have to stay on the chat all the time - you're able to do something else entirely while the representative examines the issue in question. Also, you'll be able to become a part of a live chat room from any computer which is connected to the web, avoiding the phone charges that you'll have to pay when you are calling to a different country.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You can get in touch with us every day, including holidays and weekends, and we can give you more info about the cloud hosting that we provide if you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for strictly technical matters you'll have to open a trouble ticket to the technical assistance team, since such matters need extra time to be resolved, you may still contact us on the live chat for some tech information. For instance, we will help you set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you plenty of time. Even if our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every day, even on weekends and holidays. It's the best way to learn more about our Linux semi-dedicated services if you don't have an account yet or to get some problem resolved in case you're a client and our customer support agents will assist you promptly no matter what time of the day you join our chat. If you wonder which plan is more appropriate for your websites, in case you need advice whether you should acquire a particular upgrade and how to obtain it or when you experience troubles setting up an email account on your computer system, you'll be able to contact us and we'll supply you with the required info without delay. Our live chat is available even after our telephone lines go off for the day, therefore when you have an account here, you can be sure that you'll always get instant assistance with any kind of question or problem that shows up.