In case you’ve purchased a hosting package and you’ve got some questions in regards to a concrete function/feature, or in case you have encountered a certain obstacle and you require assistance, you should be able to contact the respective client care staff. All hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the most efficient way to fix an issue most often is to use a ticket. This kind of communication renders the responses exchanged by both parties simple to track and enables the help desk support team members to escalate the problem in case, for instance, a sysadmin has to interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you need to use no less than 2 different accounts to touch base with the client service team and to actually manage the hosting space. Incessantly switching between the accounts may sometimes be a bore, not to mention the fact that it takes a lot of time for the vast majority of web hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you’re browsing through your files or tweaking different account settings. The ticketing system is being strictly monitored 24-7 by our technical support team representatives and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get assistance. Unlike some web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for information concerning any billing or technical problem. Furthermore, you can see a collection of help articles, which will help you fix the most commonly met obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s far more efficient to manage everything in a single place, which is why we’ve integrated a ticketing system into the in-house created Hepsia Control Panel, which is available with every single semi-dedicated server account. This will allow you to manage the correspondence with our help desk staff along with your hosted content, which means that you won’t need to remember an additional user name for a different admin interface. You will be able to submit a new ticket or to track down the status of an old one with less than a couple of mouse clicks whilst you are browsing the content within your account. Also, you can go through older tickets using an intelligent search option or read applicable FAQ articles with solutions to commonly confronted difficulties. The inbuilt ticketing system is strictly monitored 24/7 with the maximum response time being only 1 hour, so there’ll always be someone to help you out.