The presence of the customer and tech support that a cloud hosting company offers will tell you a lot for the services which they offer too. When you are allowed to use only e-mail messages or tickets, you have most probably found some reseller and not the hosting supplier. If this is the case, you'll probably have to wait for a couple of days in order to have an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the true web hosting company for further help. When the supplier offers several means of communication with fast response time that are available at any moment, they are almost certainly the top provider, not just a reseller. Therefore you will take advantage of timely assistance and top quality support as they'll have direct access to the servers where your account is. No matter what the issue - technical or sales, it is always better to get in touch with your web hosting company directly through your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We supply 24/7 customer, billing and tech support for our cloud hosting. Even if you aren't our customer yet and you have some questions, we can help you without delay and supply you with the needed info, so as to give you the choice to make an informed decision when you purchase your new website hosting account. We're available any time, including holidays and weekends, and we provide you with multiple options for communication to contact us - phone, live chat, email messages and support tickets. For your benefit, we now have a couple of phone numbers all over the world, therefore you will be able to call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The standard response time is no more than 15-20 min, so you can forget about waiting for a few days to get assistance for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated services that we offer include 24/7 customer and tech support, so whatever the problem you have, you'll be able to get in touch with us and we will assist you quickly. The guaranteed answer time for any email or trouble ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the response time rarely is more than twenty minutes. In addition, we provide phone support with multiple local numbers around the globe and a live chat, so you are able to get in touch with us and get more info about our services even if you do not have an account yet. We can assist you with nearly any question or an issue you have - payment methods, plan features, e-mail configuration, web hosting account settings, and so on. If you use our services, you will not ever have a scenario where you need to wait for a couple of days to get an issue solved like you will have to do with lots of other companies.

24/7 Customer Support in VPS

Every single virtual private server plan that we offer comes with 24/7 customer and technical support, therefore if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we provide different means of communication - telephone support with a couple of local numbers around the globe, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it will be much easier to keep track of what is going on. The maximum guaranteed response time for all e-mail messages and tickets is 60 minutes, however it hardly ever takes that long to receive support. In case you obtain the Managed Services upgrade that we offer, our admins will also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Hosting

With a one-hour max reply time warranty, you will get extremely fast support when you obtain a dedicated server through our company. Our customer and technical support crews are online 24/7/365, which means that every time you open a ticket through your billing account or you send an e-mail message about any problem with your server or the pre-installed software on it at any time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the perfect option if the matter involved needs more time to be solved or when it should be given to our admins, as it's a lot easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to phone us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 too.